Refund policy

Last updated: November 5, 2026

All items are final sale, except in the case of an incorrect item, an undisclosed defect or a missing delivery.

In the case of an incorrect item, an undisclosed defect or a missing delivery, please contact us at winonlineshop@womeninneed.ca. Where a return for the item is accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your store credit, or refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

All sales are final and are not normally eligible for return, as stated in the return terms above or on the product listing or website at the time of purchase.

Exchanges

Due to the unique nature of our products, exchanges are not available.

Store Credits and Refunds

We will notify you after we receive and inspect your return and let you know whether the refund or store credit was approved. If approved, you will be issued a store credit, or in exceptional circumstances refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your store credit or refund within a reasonable period of time since your store credit or refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at winonlineshop@womeninneed.ca or use the contact details in our contact information policy.